Your staff are caring for children and youth through hard moments — often overnight, short-staffed, and out of sight.
We help BC children and youth service organizations bring reports, procedures, incidents, training, care expectations, and staff questions into one private system, so leaders can see what needs attention and staff can get the right guidance on shift.
For residential and youth-care providers across British Columbia.
Your policies may be strong. The problem is that staff don't always have the right answer in the moment — especially when the shift is busy, emotional, or short-staffed. By the time you find out something was missed, the moment has already passed.
One home writes detailed notes. Another summarizes too lightly. Another uses different language. Another misses the follow-up. That makes it harder to see patterns, compare homes, prepare for reviews, and know where support is needed.
When teams are busy, onboarding becomes whatever people can fit in. New staff learn from whoever is available. Two people in the same role may learn two different ways. Important expectations live in people's heads instead of in one clear place.
You may not know what is late, missing, open, repeated, or becoming a risk until a report, complaint, audit, incident review, or phone call brings it forward. That is too late.
Your people may already be using tools like ChatGPT to clean up notes, write reports, or summarize hard days. But children's information, family information, and incident details shouldn't be pasted into public AI tools.
The work is emotional. The shifts are hard. The staffing pressure is real. The documentation doesn't stop. The children still need care. When the system is scattered, good people carry more than they should.
You shouldn't have to hold all of this in your head.
This isn't another binder, another training program, or another tool your team has to remember. We help you build one private system that makes the right information easier to find, easier to use, and easier to act on.
See things like open incidents, late reports, missing logs, training gaps, repeated concerns, and follow-up items — so you're not waiting for a complaint, crisis, missed handoff, or audit to find out what is going on.
We create a private assistant trained on your own procedures, forms, standards, and care expectations — so staff can ask what your procedure says, what to document, who to call, and what step comes next. Not generic advice. Your way of doing the work.
Child, youth, family, caregiver, incident, and staff information needs to stay protected. We help you build a private, Canada-hosted system so staff can get support without putting confidential information at risk.
Leaders can see what needs follow-up. Staff know where to go for guidance. Reports become more consistent. Procedures are easier to find and follow. New staff learn your way of doing the work. And private information stays protected.
Built around your reporting obligations: MCFD Reportable Circumstances Policy (24-hour); MCFD Policy 5.12 & 5.13 (missing from care; restraint & seclusion).
Sources: secondary traumatic stress (54% of 1,113 front-line child-welfare workers) — QIC-WD Workforce Needs Assessment (Bride STS Scale); burnout-prevention access — BGC Canada / CCCF / CMHA / YWCA, “The Burnout Crisis” (2022); public-AI privacy finding — BC OIPC, Joint Investigation of OpenAI (2026); accreditation threshold — Province of BC, Accreditation Policy.
You're reading the children & youth services page — see also mental health & substance use and healthcare.
A safety leader at a BC company was sitting on years of critical information — scattered across paper, spreadsheets, and separate systems. Leadership couldn't see it. He couldn't act on it. We pulled it into one place and had AI read the whole picture. It surfaced six-figure costs no one knew were there — and a clear path to recover them.
Client identity and figures kept confidential. Same approach — fragmented information, unified and made intelligent — for any multi-site youth-services operation.
I've led teams in healthcare, social services, and industrial operations — places where the work is relentless and a missed handoff costs something real. I've sat with the leaders carrying the whole operation in their head at 11pm. And I've done the psychological-health-and-safety work with the people on the floor.
Lately I've put AI to work on the bandwidth problem — not as a gimmick, but as a private, safe system that takes load off your people. The point was never the technology. It's that your staff get to do the work humans are still better at: being present with a young person who needs it.
The thread through all of it — children & youth services, mental health and substance use, healthcare — is the people who hold someone else's life in their hands. My work is helping them carry it. Why I work with people who help others →
"Trace has an ability to see the bigger picture and how psychological safety affects every aspect of our working lives — he also brings strategic thinking and creative solutions to support wellness for all."
"At Fraser Health, Trace facilitated a meaningful session on Psychological Health and Safety. He had people's attention from the beginning. His wisdom, experience, and deep listening shone through."
You handle the personal information of children in care. We build the system so your team can use AI every day without ever putting it at risk.
Built for BC's data-residency rules. Your information stays in Canada — not on a public model's servers.
Designed around PIPA (the law for organizations like yours) and FOIPPA (for the public bodies you report into). Confidentiality is the default, not an afterthought.
Staff get AI help inside your walls. No more pasting a child's information into a public tool.
Book a confidential 45-minute conversation. We'll look at where information is scattered, where your leaders are flying blind, where staff need better support, and whether a private system could help.
No pitch. No pressure. Just a practical conversation about what would actually help.
Book a confidential conversationConfidential. 45 minutes. Virtual.