Five problems that keep
coming back to you.
People have raised the concern. Meetings have happened. Yet the decisions, resources or support needed to change the situation still haven’t reached the people affected.
People report a danger. It remains. Someone else gets hurt.
The concern reaches the right meeting, but protection, authority or follow-through is missing. People are left facing a risk they have already raised.
Someone keeps humiliating, intimidating or undermining people.
Their behaviour is known. Their influence or expertise makes it difficult to act. The team keeps paying for it in lost trust, withheld concerns and people leaving.
Keeping the work going depends on the same exhausted people.
Reliable people cover another gap, miss another break and take on more. Their extra effort has become part of the capacity plan.
People know what good work requires—and cannot deliver it.
In care, it is the attention a patient or resident never receives. Elsewhere, it is the safe, responsible work people cannot complete under the conditions they have been given. They carry that distress home.
A traumatic incident happens. People are expected to carry on.
In care and safety-intensive operations, the incident may be recorded while those affected are still struggling. Sustained support, recovery arrangements and protection have yet to follow.
The leadership work is to understand where the response stops, bring the right people into the decision, and follow through until something changes for those affected.
“Trace has an ability to see the bigger picture and how psychological safety affects every aspect of our working lives; he also brings strategic thinking and creative solutions to support wellness for all.”
People can see
what changed.
Your leaders can hear a difficult concern, work through the tension, and identify the decision or support the situation needs.
They know what they can change themselves, where they need your backing, and how to check what happened for the people affected.
We develop the human skills to create psychologically healthy and safe conditions, alongside the judgement to recognise when the work needs different priorities, resources or authority.
A reported danger leads to protection people can rely on.
Harmful behaviour is addressed, with backing for the people affected.
Capacity decisions reduce the load on those who keep covering the gaps.
Barriers to good care and responsible work receive a decision and a response.
After a traumatic incident, support continues beyond the immediate response.
We agree what progress would look like in your workplace, then examine what changes.
Mission, British Columbia
I work with the people
others rely on.
I’m Trace. I work with leaders and practitioners who carry responsibility for people, difficult decisions and change that needs to happen.
For thirty years, I’ve worked in and alongside demanding operations. My experience includes regional leadership at Superior Propane, building Badger Daylighting’s BC operation, and serving as a Client Partner for Psychological Health and Safety at Fraser Health. I know the responsibility of keeping work moving when people’s safety, livelihoods and care depend on what happens next.
Alongside that operational experience, I’ve spent more than 10,000 hours coaching leaders and working with teams. I’ve also trained and mentored coaches and leaders, including through Transformational Presence programmes under the mentorship of Alan Seale.
Connected Intelligence brings those strands together. I help people recognise what keeps happening beneath a recurring problem, stay present in difficult conversations, and develop the judgement and practical skills to create psychologically healthy and safe working environments. We practise in the meetings, decisions and relationships where the work actually happens, so they can carry it forward with their own people.
I know what it is like to be overlooked, unsupported and left carrying too much alone. That is why this work matters to me. When I work with you, I’m also thinking about the people who depend on you—and the life you return to when the working day ends.
The people others rely on need people they can rely on, too.
For me, this work is an expression of faith, connection and the work I’m here to do.
Trace
Presence, backed
by practice.
More than 10,000 hours coaching leaders and working with teams, alongside experience inside healthcare, industry and other high-pressure organizations.
Education & professional credentials
Royal Roads University
University of Fredericton
Simon Fraser University
MTHS Certified Trauma-Informed Coach
ICF Professional Certified Coach
Certified Transformational Presence Coach
A few of the organizations I’ve worked with
Fraser Health
Island Health
BC Hydro
TELUS
Vancouver 2010 Olympics
Peter Kiewit
City of Vancouver
FortisBC
Four channels of
leadership awareness.
Each channel opens access to a different kind of intelligence—in yourself, in your people, in your relationships, and in what your recurring problems are asking you to recognize.
Presence Intelligence
What is happening in your own awareness. Your capacity to notice what you’re thinking, feeling and experiencing—and how you are showing up in the moment.
Human Intelligence
The intelligence held by your people—their experience, knowledge and perspectives—across your sites and within your projects.
Safe Space Intelligence
The channel of psychological health and safety. What is happening between you and your people in conversations, relationships and interactions: what people feel able to say, what remains unspoken, and what becomes possible when there is space to explore it together.
Connected Intelligence
What is seeking expression through the problem.
Another bandwidth of awareness—a higher frequency of information seeking expression through the recurring problems in our lives and work.
Accessing this intelligence begins with creating spaces where we can connect, listen and interpret what is coming through together. We begin to recognize the messages beneath the problems and discover possibilities we couldn’t see before.
I help leaders and teams connect with that intelligence and translate what they discover into new actions—opening the way to breakthroughs in performance and results.
We work with the moment
where things get stuck.
The room goes quiet. Someone starts defending a decision. Your manager looks to you for the answer. There’s something here worth listening to before you move on.
I help you slow that moment down enough to hear what people haven’t been able to say, question the explanation everyone has accepted, and work out what needs to happen next.
This is what I mean by working with presence. You don’t have to know the answer before the conversation begins. You do have to be willing to hear something that changes your understanding.
Hear what’s being missed.
Return to a real situation. What did people ask for? What happened after the response? What are they still left carrying?
Have the conversation it needs.
Help people say what they see, hear each other without shutting down, and work through the disagreement.
Turn understanding into action.
Decide what needs to change, who can carry it and how you’ll return to the people affected to see what’s different.
“Trace creates a safe space for people to explore their experiences, both individually and as a team. He shows up grounded and prepared, leading the group skillfully, with ease and kindness. The experience was transformative.”
Ways to work
with Trace.
Each programme has its own format, described on its page. The options below offer other ways to begin or support the work. We’ll agree what fits your situation.
The free masterclass is an optional introduction. You can discuss a programme or team workshop directly.
Interactive masterclass
A free introduction to Connected Intelligence, with guided enquiry into real recurring problems.
Explore the free masterclass →Connected Intelligence team workshop
Bring your team together to work on a problem that seems impossible to solve. Connect with what it is revealing and identify new actions together.
A paid, private three-hour workshop. People, scope and fee agreed before booking.
Explore a team workshop →Six online implementation sessions
Bounded support for your core leadership team as you put the workshop learning into practice, work through what emerges and adjust your actions.
Six sessions. Timing, session length and scope agreed together.
Discuss implementation support →Monthly practice group
A small group for leaders and coaches to support ongoing practice, deepen the enquiry and sustain change over time.
Group arrangements and joining details to be confirmed.
Ask about the practice group →Experience
Connected Intelligence.
Free interactive masterclass · 90 minutes with Trace Hobson
Bring a situation that keeps returning to you. A manager who’s struggling. A conflict nobody wants to touch. A concern you’ve responded to, but your people say nothing has changed.
Discover what Connected Intelligence is, how to harness it, and how to begin applying it to your most difficult recurring problems. We’ll work with real situations so you can experience the enquiry for yourself.
Request a masterclass invitationNext date and format to be confirmed. No fee or obligation to continue.
Come with something real.
Leave with a next move.
- Understand the four channels of leadership awareness.
- Experience how to connect with and interpret Connected Intelligence through guided enquiry.
- Begin applying what you discover to a recurring problem in your own work.
I work with selected situations in depth. Everyone uses the enquiry to examine their own example; not every situation will receive individual facilitation.
Request an invitation.
Receive the date, format and joining details when the next masterclass is arranged.
Bring one situation.
You don’t need a presentation or a diagnosis. A recent example is enough.
Put a next step into practice.
Take what you notice into a conversation or decision at work.
Before you
begin.
How do I choose the right programme?
Choose the area closest to your work to see who the programme is for, what you’ll practise, and how it is delivered. If your work spans more than one area, discuss your team’s needs with Trace and agree a starting point together.
Do I need to attend the masterclass first?
The masterclass is an optional way to experience the approach. You can enquire directly about a programme or private team workshop. Scope, timing and investment are agreed before you commit.
What happens after the team workshop?
Six online implementation sessions can support your core leadership team as you apply what you learned. The monthly practice group is a separate space for leaders and coaches to sustain their practice. We agree what is useful for your situation.
Is Connected Intelligence an AI tool?
Here, Connected Intelligence names the fourth channel of leadership awareness: the intelligence we connect with and interpret through recurring problems. The masterclass is a facilitated human enquiry.
Is this for directors, or can my managers come?
It’s for directors, managers and team leaders who are carrying recurring people and operational difficulties. Long-term care, mental health and substance use, and industrial operations are the situations this masterclass speaks to most directly.
How is this different from another leadership course?
We begin with something happening in your work. You experience the enquiry, notice how you respond and work on a next conversation or decision. You’re invited to practise, rather than prepare for a test or learn a list of ideal leadership behaviours.
What if we really are short of people or resources?
Then that needs to be heard and acted on. This work doesn’t ask your team to think positively about an unsafe workload. We examine what needs a different decision, clearer responsibility, more resources or a change in the way people work together.
What if my situation is sensitive?
Use roles and general descriptions. Leave out names and confidential patient, client, employee or organizational information. You choose what you share. Any recording arrangements will be explained before you decide to attend.
When and where is the masterclass?
The next date and format are being arranged. Request an invitation to receive the details, then decide whether it fits your schedule.
Is the 90-minute masterclass really free?
Yes. There’s no fee and no obligation to purchase anything afterward. A private three-hour workshop for your team is a separate, paid engagement.
TAKE YOUR NEXT STEP
Start with what your team needs.
Want to understand what recurring team problems may be costing? Use the free team cost calculator for an estimate and a one-page brief.
You don’t have to know
the answer yet.
Start with the situation you don’t want to keep carrying.
Request an invitation to the next free 90-minute interactive masterclass. You’ll receive the arrangements before deciding whether to attend.
Discuss your
team’s needs.
Tell me what is happening in your work and what you would like your people to be able to do.
We’ll explore whether a programme, a team workshop, or another form of support fits. Participants, scope, fee and timing are agreed before you commit.
Your enquiry goes directly to Trace. Please leave out names and confidential information. Privacy.