Know what's happening across every shift, site, and report.
Your people are caring for children, patients, and people in crisis — often overnight, short-staffed, and out of sight.
We help BC care organizations bring their reports, procedures, training, incidents, and staff questions into one private system so leaders see what needs attention and staff get the right answers when it matters.
For care providers across British Columbia — children & youth services, mental health & substance use, and healthcare.
What We Do
We help you see what is happening, support staff on shift, and keep private information private.
Your reports, procedures, training, incidents, and staff questions should not be scattered across binders, emails, spreadsheets, group chats, and people's memory. We help you bring them into one private system, so leaders know what needs attention and staff know where to go for guidance.
See what needs attention
Know what's happening across your sites, shifts, and reports before small issues become bigger problems.
See things like open incidents, late reports, missing logs, training gaps, and repeated problems — so you are not waiting for a complaint, crisis, or surprise phone call to find out what is going on.
Give staff answers on shift
Your staff should not have to search through binders or group chats when they are dealing with something difficult.
We create a private assistant trained on your own procedures, forms, and standards — so staff can ask what your procedure says, what to document, who to call, and what step comes next. Not generic advice. Your way of doing the work.
Keep private information private
Your people handle sensitive information every day. That information should not be pasted into public AI tools.
We help you build a private, Canada-hosted system so staff can use AI support without putting client, patient, youth, or incident information at risk.
Leaders see what needs attention. Staff get clearer guidance. Reports become more consistent. Procedures are easier to use. Private information stays protected.
Who we work with
Built for BC care organizations where the work is high-stakes and hard to see.
We work with organizations where staff are caring for people through difficult moments — across shifts, sites, programs, homes, units, and teams. Different sectors have different pressures. The need is the same: leaders need to see what needs attention, staff need clear guidance on shift, and private information needs to stay private.
Children & youth services
For organizations supporting children, youth, families, caregivers, homes, and programs. We help you bring reports, logs, procedures, training, incidents, and staff questions into one private system.
Mental health & substance use
For teams supporting people through crisis, overdose risk, grief, trauma, and complex care needs. We help you make procedures, reporting, and staff support easier to find when the work is intense.
Healthcare
For clinical teams and leaders working with short staffing, patient safety, documentation pressure, and constant operational demand. We help you organize procedures, reporting, and visibility so fewer things get missed.
Proof
We've already done this with fragmented data and real stakes, just like yours.
A safety leader at a BC company was sitting on years of critical information — scattered across paper, spreadsheets, and separate systems. Leadership couldn't see it. He couldn't act on it. We pulled it into one place and had AI read the whole picture. It surfaced six-figure costs no one knew were there — and a clear path to recover them.
- Fragmented → one place Years of scattered records pulled into a single operating picture leadership could finally read.
- AI read across everything The AI read across the entire dataset and found the gaps and patterns manual review had missed.
- Hidden costs surfaced Six-figure exposure no one had named — with a practical path to recover it.
Client identity and figures kept confidential. Same approach — fragmented information, unified and made intelligent — for any multi-site care operation.
Your guide
I've spent 25 years inside high-stakes care, and I create systems that hold it.
I've led teams in healthcare, social services, and industrial operations — places where the work is relentless and a missed handoff costs something real. I've sat with the leaders carrying the whole operation in their head at 11pm. And I've done the psychological-health-and-safety work with the people on the floor.
Lately I've put AI to work on the bandwidth problem — not as a gimmick, but as a private, safe system that takes load off your people. The point was never the technology. It's that your staff get to do the work humans are still better at: being present with the person in front of them.
The thread through all of it — children & youth services, mental health and substance use, healthcare — is the people who hold someone else's life in their hands. My work is helping them carry it. Why I work with people who help others →
Education & credentials
A few of the organizations Trace has worked with
"Trace has an ability to see the bigger picture and how psychological safety affects every aspect of our working lives — he also brings strategic thinking and creative solutions to support wellness for all."
"At Fraser Health, Trace facilitated a meaningful session on Psychological Health and Safety. He had people's attention from the beginning. His wisdom, experience, and deep listening shone through."
Built for BC privacy law
Confidential by design — because it has to be.
You handle the personal information of vulnerable people. We build the system so your team can use AI every day without ever putting it at risk.
Your data stays in Canada
Built for BC's data-residency rules. Your information stays in Canada — not on a public model's servers.
Aligned to BC privacy law
Designed around PIPA (the law for organizations like yours) and FOIPPA (for the public bodies you report into). Confidentiality is the default, not an afterthought.
Private by design
Staff get AI help inside your walls. No more pasting private information into a public tool.
Start here
It starts with a conversation.
A free, confidential 45-minute video call. No pitch, no cost — just an honest look at where you are and what would actually help. If there's a fit, the first step is an honest assessment: interviews with your key leaders, employees, and supervisors, then a concrete report and a practical plan you can act on.
Book your free, confidential 45-minute conversationConfidential. 45 minutes. Virtual.